Privacy Policy

Peakroute Logistics Ltd is the data controller for personal data collected through this website and in the course of providing our logistics and courier services. Our registered office is at 176a-178a Shooters Hill Road, London, England, SE3 8RP.

If you have any questions about this Privacy Policy, please contact us at:

• Email: info@peakroutelogistic.co.uk
• Address: 176a-178a Shooters Hill Road, London, England, SE3 8RP

Contact and Identity Data: Name, job title, company name, email address, telephone number, and postal address — collected when you submit an enquiry or request a quote.

Delivery Data: Sender and recipient names, addresses, contact numbers, and delivery instructions — collected as part of providing our courier and logistics services.

Technical Data: IP address, browser type, operating system, and pages visited — collected automatically when you use our website.

Communications Data: Records of correspondence and enquiries submitted through our contact form or by email.

Financial Data: Invoice and payment records for business clients. We do not store card payment details.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Enquiry and contact data: Up to 2 years from last contact.
• Client and delivery records: 7 years to comply with HMRC requirements.
• Website technical data: Up to 12 months.
• ePOD and delivery evidence: Up to 3 years.

We do not sell, rent, or trade your personal data. We may share data with:

• IT and technology service providers who support our platform and hosting — all bound by data processing agreements.
• Sub-contracted drivers or logistics partners where required to complete a delivery — limited to data necessary to complete the consignment.
• Professional advisers including solicitors, accountants, and insurers — subject to confidentiality obligations.
• Regulatory and law enforcement authorities where required by law.

You have the following rights in relation to your personal data:

• Right of access — request a copy of the personal data we hold about you.
• Right to rectification — ask us to correct inaccurate or incomplete data.
• Right to erasure — ask us to delete your personal data in certain circumstances.
• Right to restrict processing — ask us to restrict how we use your data.
• Right to data portability — request your data in a structured, machine-readable format.
• Right to object — object to processing based on legitimate interests.

To exercise any of these rights, contact us at info@peakroutelogistic.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Our website uses cookies to improve your experience. Cookies are small files stored on your browser. We use the following types:

• Strictly necessary cookies: Required for the operation of our website, including form submissions.
• Analytical/performance cookies: Allow us to count visitors and understand how they use our website, helping us improve it.
• Functionality cookies: Remember your preferences when you return to our website.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of parts of our website. For more information, see your browser's help documentation or visit allaboutcookies.org.

We have implemented appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include encrypted data storage and transmission, access controls, and regular security reviews.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically to stay informed about how we protect your data.